Before you send it
Selling your phone, explained.
Clear answers from your first estimate to your final payment.
What phones does ReFit buy?
ReFit offers online estimates for supported iPhone and Samsung models. Availability depends on model, storage, carrier and condition. Check the price guide or choose your phone in the quote form. A missing price means no online estimate is available for that configuration.
How much is my phone worth?
Use the price guide to compare estimates, then get a quote for your exact phone. All amounts are in US dollars and describe what ReFit may pay you. Model, storage, carrier, condition and additional issues affect the amount. Online quotes are estimates; final payment follows inspection.
How do I choose the condition?
Choose Good Condition for a fully functional phone with no cracks. Choose Cracked Screen if the glass is cracked but the display still works. Choose LCD Issues for display damage, lines, dead spots or a non-original screen. Disclose other issues in the quote form. We verify physical condition, function, battery, parts history and locks after receipt.
Can I sell a cracked or carrier-locked phone?
Some cracked and carrier-locked phones qualify. Select the actual carrier and condition to check availability. Carrier lock is different from an activation lock, lost-or-stolen status or an unpaid financing obligation. You must own the phone or have permission to sell it, and disclose restrictions.
Do I need an account or an IMEI for an estimate?
No account or IMEI is needed to choose your phone manually and get an estimate. Optional automatic IMEI identification requires sign-in. Sign-in is also required to complete your trade-in and access your label and order updates.
How do shipping and tracking work?
Complete your trade-in to receive a prepaid tracked label. Pack the phone securely, use the carrier on the label and keep your drop-off receipt. Follow updates in your ReFit account. Shipping coverage is subject to carrier rules, packaging requirements and applicable limits.
What should I do with my personal data?
Back up anything you want to keep, sign out of your accounts, turn off Find My or the equivalent activation lock, and erase your personal data before shipping. Remove your SIM card. If you cannot erase or unlock the phone, contact support before sending it. Never send us your account password.
When and how will I get paid?
Payment follows inspection, confirmation of the final offer and payout approval. Choose an available payout method in checkout, including Venmo or PayPal. Arrival time depends on the provider, weekends, holidays and any verification needed. ReFit does not promise a fixed payment time before your phone has been inspected.
What if the inspection changes my offer?
We explain the difference and let you review the revised offer. You can accept it or decline and request a free tracked return. A lower offer is not automatically accepted if you do not respond. See the response deadline in your account and the Terms for return details and exceptions.
How can I get help?
Email support@shoprefit.com for help with a quote, shipment, inspection or payout. If you already have an order, include its order number.