Shopping
Buying from ReFit
Effective October 23, 2026
These terms apply when you buy a phone from ReFit’s online store. Trade-ins and selling to ReFit are covered by our Terms of Service.
The phone you see is the phone you get
Every listing describes one specific phone. Photos are of that phone, never a stock image; a listing without photos yet shows a labeled illustration. The listing shows its condition grade, battery health, storage, color and what’s in the box. If a flaw is visible, it is shown or described.
How we check every phone
Each phone is tested on Phonecheck, a professional diagnostic tool, before it is listed. It is unlocked for any carrier, its IMEI is clean (not reported lost or stolen and not tied to an unpaid financing balance), activation locks are removed, and it is fully erased.
Condition grades
A means like new. B+ means very good, with no scratches on the screen. B means good, with light signs of use. B- means heavy wear, such as deep scratches or small dents, with no cracked glass. We do not sell phones with cracked glass, failed functional or battery-drain tests, or unknown parts. A disclosed battery-service warning may appear on a battery-discount phone.
Battery health
Battery health measures maximum charge capacity compared with a new battery, not remaining lifespan. Standard listings have at least 80% capacity. Listings marked Battery discount have 75–79% capacity, display a battery-service message and have passed our battery drain test. Expect shorter time between charges than with a new battery; the price reflects this wear. The same returns and guarantee apply. Battery health naturally declines with use and is not covered by our guarantee unless the battery fails outright.
Price, tax and payment
The price shown is the price of the phone. Sales tax is added at checkout where required by law. Payment is processed securely by Stripe; ReFit never sees or stores your full card number. A phone is held for you only while checkout is open and is not sold until payment succeeds.
Free shipping
Shipping is free to addresses in the contiguous United States: the lower 48 states and Washington, D.C. We can’t ship to Alaska, Hawaii, U.S. territories or APO/FPO addresses yet. We ship tracked within one business day of payment. If a package is lost or arrives damaged, contact us and we will make it right.
14-day free returns
If you are not happy with your phone, you can return it within 14 days of delivery for a full refund, for any reason. Email us and we will send a free return label. Send the phone back in the condition you received it, with everything that came in the box, and with your Apple ID or Google account signed out and Find My turned off. We refund your original payment within five business days of receiving and checking the return. A phone returned with new damage, missing parts or an active lock may be refunded in part or sent back to you.
30-day guarantee
If your phone stops working within 30 days of delivery because of a defect we did not disclose, we will repair it, replace it with a comparable phone, or refund you. This does not cover accidental damage, liquid damage, normal battery wear or software issues you install. Your rights under applicable law are not limited by this guarantee.
Ownership and risk
You own the phone once payment succeeds. It is our responsibility until it is delivered to the address you gave at checkout.
Limits
To the extent the law allows, ReFit’s responsibility for a purchase is limited to repairing, replacing or refunding that phone, and we are not responsible for indirect losses such as lost data. Back up your data and keep your phone protected. These terms are governed by the laws of the State of Georgia.
Changes
We may update these terms. The terms shown when you buy apply to that purchase.
Contact us
Questions, returns or problems with an order: support@shoprefit.com.